Santa Magic Support

Something not working, or a question before you buy? We answer every message. 🎅

Prefer email? Write to us directly:

We reply within 24–48 hours, and faster in December.

Quick answers

Do my credits expire?

No. Credits stay on your account until you use them, this Christmas or any other.

My video did not arrive, or it failed.

If a video fails, your credits are returned automatically and we email you to say so — you do not need to ask. If neither the video nor the email turned up within an hour, write to us below and include the name you entered.

How do I delete my account?

In the app, open Settings and choose Delete Account at the bottom. That removes your account, your videos and everything attached to them, permanently. You can also ask us here and we will do it for you.

I was charged but did not get my credits.

Credits are added by our payment provider a moment after the payment clears, so it can take up to a minute. If they are still missing, write to us with the email you paid with and we will sort it out.

Send us a message

You do not need an account to contact us. If you have one, mentioning the email you signed up with helps us find you faster.

Already have an account? Raising a ticket from your portal attaches it to your account, so we can see your videos and credits without asking.

The elves work hard to answer every message!